Effective April 25th 2025 onwards.

1. CANCELLING OR ADJUSTING ORDERS

Due to our 15-minute weekday turnaround time, we cannot cancel or adjust orders once placed. Please double-check your order details,including item selections and shipping address, carefully at checkout. Once submitted, we cannot change or update anything.We have enabled our three-step checkout to ensure order mistakes are not possible.

2. RETURNS

Change of Mind Returns

Due to hygiene reasons, we do not accept change of mind returns on earrings or any items that go through a piercing in any scenario.However, for all other eligible items, we now accept change of mind returns under the following conditions:

• Contact support@bijouxdemimi.com within 14 days of your order’s delivery date. This timeframe is fixed and cannot be extended due to gifting, holidays, or personal circumstances.
• In your email, be sure to include your order number or a screenshot of your receipt if purchased in-store, the item you'd like to return, and the reason for the return.
• Items must be completely unworn, in original condition, and returned with all original packaging and materials. Returns will notbe processed, and they will be returned to you if items appear worn or the packaging is incomplete.
• International orders follow the same terms.
• Return shipping is the customer's responsibility and expense. 

No returns on:

• Items that have been opened or worn
• Earrings or items that go through piercings
• Gift wrap, e-gift cards, merchandise, promotional items
• Sale, Sample Sale, or Cyberweek items
• Replacements

Return Outcomes:

• Store Credit: Full item value.
• Refund: Item value minus £5 return fee.

Other Notes:

• Return shipping is the customer's responsibility and expense.
• Shipping fees and additional charges are non-refundable.
• Refunds take 5-14 days.
• Store credit codes cannot be combined with discounts or gift cards.

3. FAULTY OR DAMAGED ITEMS

Within 45 Days:

• Report faults within 45 days of delivery.
• Include order number and photo/video evidence.
• Eligible faults: snapping chains and stones dropping.
• Not Considered Faults: Loose clasps, Pendants falling off earrings, Colour changes or fading due to materials.

We will offer one-time replacement, store credit worth the value paid for the item, or a refund worth the value paid for the item (excluding shipping) on any eligible faults reported within 45 days. We cannot offer replacements for non-considered faults or reports after 45 days; this timeframe is fixed and cannot be extended due to gifting, holidays, or personal circumstances.

Sample Sale, Cyberweek Sale, Free item deals, Merchandise or Sitewide Sale items are not eligible for replacements in any scenario.

After 45 Days:

• No replacements, refunds, or credits.
• Advice may be provided on fixing items where possible.

4. INCORRECT ORDERS

Suppose reported within 7 days of delivery, with the order number and photo proof. We will review CCTV and send the correct item or offer store credit if an error is confirmed.

5. SAMPLE SALE, CYBERWEEK SALE, FREE ITEM DEALS & MERCHANDISE

• All such items are final sale and not eligible for return, refund, repair, or replacement.
• Free item deals and merchandise gifts are also excluded from all policies.

6. OUT OF STOCK ITEMS

In the rare event of a website glitch or warehouse error, you will be offered one of the following resolutions:

• Choose to wait for restock, select an alternative, or receive store credit.
• If none are suitable, a full refund will be issued.
• Orders not fulfilled within 30 days will be automatically refunded.

7. LOST PARCELS

We are not responsible for lost parcels once they are handed to Royal Mail or any courier. Please contact the courier directly.

8. WEBSITE & ONLINE TERMS

• Content, pricing, and products on our site may change without notice.
• Orders placed due to price or system errors will be refunded and cancelled.
• We reserve the right to update or suspend site access at any time.
• In the unlikely event of a website glitch resulting in an incorrect price at checkout, Bijoux De Mimi reserves the right to cancel the order and issue a full refund for the amount paid.

9. CUSTOMER CONDUCT AND SUPPORT POLICY

All online or in-store issues must be handled via email to our Customer Support team, support@bijouxdemimi.com.

• We do not process returns, exchanges, or policy issues in-store or at pop-ups.
• We reserve the right to close support tickets if communication becomes threatening, abusive, or unnecessarily rude.
• Our policies are firm and cannot be adjusted in any scenario.

Once a final resolution has been provided, it is considered conclusive. We kindly ask for your understanding that we will not engage in further back-and-forth communication. Bijoux De Mimi reserves the right to close the conversation once the outcome has been communicated.

10. CONTACT US

If you need any assistance, please reach out via our support page or email us directly at support@bijouxdemimi.com with your order number and any relevant photo or video evidence.