Returning your jewels <3

Returns

As a small jewellery business, we understand how precious your jewels are to you, and we do our best to ensure that all of our customers are 100% happy with their orders. We can not offer refunds or exchanges on any jewellery for hygiene reasons unless proven to be faulty.

If your jewellery is faulty, firstly we're so sorry! Please return it to us by following the instructions below, and we will attempt to fix it before issuing you a gift card and/or replacing the item. We will do this as quickly as possible!

Please place the singular faulty item in an envelope along with the returns (or your own) note. This must inlude your NAME, REASON FOR RETURN and ADDRESS. If you would like a shipping label, please email info@bijouxdemimi.com to request a returns label.

Thank you so much!

Return Address Bijoux De Mimi, Unit 7, Buspace Studios, 51 Conlan St, W10 5AP

Refunds

At Bijoux De Mimi, we only offer refunds on any faulty products or if the product is unfixable, once it arrives at our HQ. We cannot refund any order which is delayed due to an issue with the courier; this is completely out of our hands.

However, we will do what we can to help resolve your issue. If you are looking for the quickest possible resolution, you can request your shipping label, reference and dispatch note so that you can contact the courier directly.

Still have questions? See our FAQs

FAQs