Returns
As a small jewellery business, we do our best to ensure that all of our customers are 100% happy with their orders. However, we can not offer refunds or exchanges on any jewellery for hygiene reasons, unless proven to be faulty within the first three months, excluding samples sale items.
If your jewellery has arrived faulty, firstly we're so sorry!
Often it's not really faulty and just a super simple fix. To save you the effort of returning your jewellery to us, you can easily fix these at home with our 30 second videos:
How to fix a fallen pendant...
How to fix a wobbly clasp...
If you'd still like to return these to us for repair, then we would of course love to help. Please follow the steps below:
- place the singular faulty item into an envelope
- Include our returns card, or a note of your own. This must inlude your NAME, REASON FOR RETURN and ADDRESS.
- Post this to PO Box 80544, LONDON, W11 9LT
Refunds
At Bijoux De Mimi, we only offer refunds via gift cards on any faulty products or if the product is unfixable, once it arrives at our HQ. We cannot refund any order which is delayed due to an issue with the courier; this is completely out of our hands.
However, we will do what we can to help resolve your issue. If you are looking for the quickest possible resolution, you can request your shipping label, reference and dispatch note so that you can contact the courier directly.