Bijoux De Mimi Returns & Repairs Policy

At Bijoux De Mimi, we want you to love your jewellery. Here’s how we handle returns, repairs, and exchanges, with a focus on ensuring quality and fairness for everyone.

1. No Change of Mind Returns

All sales are final. Please choose carefully, as we do not accept returns due to a change of mind unless the item is faulty or incorrect. We have enabled a 3-step-checkout as we are unable to edit addresses or cancel orders. 

2. Incorrect Orders

If you receive an incorrect item, notify us with evidence within 7 days. We’ll review our warehouse CCTV, if proven incorrect we will exchange it or offer store credit.

3. Faulty or Damaged Items

Within 30 Days: If a fault is reported within 30 days, we can offer a repair, replacement, store credit or refund. This outcome can only be issued once. See clause 7 for Cyber Week & Sample Sale items.

Christmas Period Extended Replacements Policy

During the Christmas period, we offer an extended replacement policy of 40 days from November 15th (instead of our standard 30 days) from the date of purchase.

However, please note that Cyber Week purchases are excluded from our replacement policy.

Faults include:

• Snapping chains
• Dropping stones
• Items not matching the photo or description.

Video & Photo Evidence Required: To process any claims, we require video or picture evidence of the issue via email and your order number or copy of transaction. 

Beyond 30 Days: No repairs, replacements, refunds, or credits will be offered after 30 days. We can however advise on how to fix the product where applicable. 

4. What’s Not Considered Faulty

Repairs at Home: Some issues can be easily fixed at home or by us and are not eligible for replacement:

• Loose clasps
• Pendants falling off earrings

Colour Changes or Fading: These are natural occurrences due to the nature of materials and are not considered faults. We recommend checking product descriptions for more details on care.

5. Returns Conditions

Items must be unworn, in original condition, and returned with all packaging and documentation.

The customer is responsible for return shipping costs, except in cases where the item is faulty or incorrect.

6. Repair Policy

We offer repairs for manufacturing defects within 60 days of purchase. You’ll need to cover the cost of return postage, and we will cover the cost of sending the repaired item back to you. Normal wear and tear or misuse is not covered.

7. Sample Sale & Free Item Deals

Cyberweek Sale & Sample Sale Items: All sample sale and cyber week sale items are final and cannot be returned, repaired or replaced in any scenario. 

Free Item Deals: Items received as part of a promotional deal or as a free gift are not eligible for replacements, repairs, or refunds.

8. Care Guidelines

Please handle your jewellery with care:

• Avoid exposure to water, perfumes, and chemicals where applicable.
• Store your jewellery in a cool, dry place.
• Clean your jewellery gently with a soft cloth.

9. Out of Stock Items

In rare instances where an item is out of stock after purchase:

Options: You can choose to wait for the item to restock, select an alternative product, or receive store credit. A refund will be provided if none of these options are possible.

30-Day Fulfilment Guarantee: If we cannot fulfil your order within 30 days of purchase, we will issue a full refund.

10. Contact Us

For any questions or assistance, please contact us at info@bijouxdemimi.com