FAQ'S
Our Products
How do I track my order?
You can only track your order if you paid for tracked postage. To track your order please use our chat box in the bottom right hand corner, where you can view your order status, progress and track with Royal Mail.
Where are you based?
Bijoux De Mimi is based in Notting Hill, London. Our studio sits behind Goldborne Road, only minutes away from Portobello Road. We have a beautiful view of the colourful houses Notting Hill is so famous for and we love it!
Are Mimi's good for sensitive ears?
The inner part of all of our earrings is made from a combined metal mixture of copper & stainless steel, with a 14k gold plate. Which means our jewellery is hypo-allergenic. We cannot guarantee that you would not get a reaction if you are allergic to hypoallergenic metals. Our products are freee of toxic metals and tested yearly.
Are your huggies safe for newly pierced ears?
At Bijoux De Mimi, we follow the advice of top piercers and recommend only changing your new piercings after having them for 4-6 weeks.
What size are the earrings?
Our huggies average at around 15mm in diameter, but the pendants on them vary in size.
Can you shower while wearing your Mimi's?
You can, but we don’t recommend doing it too often as the gold plating will wear off over time if you do.
What piercings can you wear Mimi’s in?
Mimis are designed to fit in any piercing along your outer ears, so that's any lobe or helix/cartilage piercing! We are always looking at new designs so we may expand our range in the future, meaning more ways to wear your Mimi’s, so keep an eye out for new pieces!
How often do you restock?
We try to restock monthly! This generally depends on our manufacturers and how many new collections we are releasing, along with how popular the collection has been. The best way to find out about our restocks is to follow us on Instagram and TikTok where we release drop information in advance.
Will you be making more silver jewellery?
Yes! We have had so many requests for more silver jewellery and we have listened! Our new silver pieces will be arriving in the first week of June, so keep an eye out for them on our socials...
Can I return my jewellery?
(We are unable to offer returns, refunds or exchanges on any jewellery due to hygiene reasons, unless your jewellery is proven to be faulty. If your jewellery is faulty, please return it to us by following the instructions here and we will fix your earrings and return them to you same-day as arrival. As a token of our apologies your jewellery will also come with a £5 voucher to use online.
Shipping & Returns
How long does shipping take?
Tracked Speedy: The best option.
Speedy tracked shipping for those who have got to get their hands on our jewellery. Please allow 1-2 working days. (please contact us if your order hasn't arrived in 5 days).
Tracked 2-4 Days : A reliable option.
Shipping for those who are cool with waiting a little longer for their order. Please allow 2-4 working days (please contact us if your order has not arrived in 7 days).
First Class : Up to 5 days.
Our free options which we least recommend. We are unable to track your item after proof of dispatch and you may experience more frequent delays with Royal Mail.
Do you ship internationally?
Yes, of course, we do, some of our biggest fans are from all across the world! We recommend choosing the tracked shipping method at checkout, so we are able to locate your items are at all times.
Do you accept returns?
We are unable to offer returns, refunds or exchanges on any jewellery due to hygiene reasons, unless your jewellery is proven to be faulty. If your jewellery is faulty, please return it to us by following the instructions here (https://bijouxdemimi.com/pages/returns) and we will fix your earrings and return them to you same-day as arrival. As a token of our apologies your jewellery will also come with a £5 voucher to use online.
