Most asked questions:
What are your earrings made of?
The inner part of all of our earrings is made from a combined metal mixture of copper & stainless steel and the outer, a 14k gold plating. Which means our jewellery is hypo-allergenic. Please note, our hoops are NOT water-resistant.
How do I track my order?
To track your order, please check the tracking code in your confirmation email!
Where are you based?
After 3 years in our Notting Hill 'Bijoux HQ' We have now moved all operations to our Warehouse, based in Devon, UK, whilst our founder Amelia still runs the show from her Notting Hill office.
What size are the earrings?
Our huggies average at around 15mm in diameter, but the pendants on them vary in size.
Are your huggies safe for newly pierced ears?
At Bijoux De Mimi, we follow the advice of top piercers and recommend only changing your new piercings after having them for 4-6 weeks.
Can I wear your jewellery in water?
Our Huggie Hoops are not waterproof and the plating will fade if they are worn in water.
Our Juno Necklaces, Chain Necklaces and cross charms are waterproof.
(Charms purchased pre-Jan 2024 are not)
What piercings can you wear Mimi’s in?
Mimis are designed to fit in any piercing along your outer ears, so that's any lobe or helix/cartilage piercing!
How often do you restock?
We try to restock monthly! This generally depends on our manufacturers and how many new collections we are releasing, along with how popular the collection has been. The best way to find out about our restocks is to follow us on Instagram and TikTok where we release drop information in advance.
Will you be making more silver jewellery?
Yes! We have had so many requests for more silver jewellery and we have listened! So keep an eye out for them on our socials...
Shipping & Returns
How long does shipping take?
Tracked Speedy: The best option.
Speedy tracked shipping for those who have got to get their hands on our jewellery. Please allow 1-2 working days. (please contact us if your order hasn't arrived in 5 days).
Tracked 2-4 Days : A reliable option.
Shipping for those who are cool with waiting a little longer for their order. Please allow 2-4 working days (please contact us if your order has not arrived in 7 days).
Do you ship internationally?
Yes, of course, we do, some of our biggest fans are from all across the world! We recommend choosing the tracked shipping method at checkout, so we are able to locate your items are at all times.
Do you accept returns?
We are unable to offer returns, refunds or exchanges on any jewellery due to hygiene reasons, unless your jewellery is proven to be faulty. If your jewellery is faulty, please return it to us by following the instructions here (https://bijouxdemimi.com/pages/returns) and we will fix your earrings and return them to you same-day as arrival.
