NEED-TO-KNOW'S
HOW DO I KNOW MY RING SIZE?
Our Rings come in three sizes: L/ 51, N/ 54, P/ 56.
If you are unsure of your Ring size, you can order a Ring Sizer here, so you are 100% sure of your size before purchasing any Rings.
Does your jewellery tarnish?
All of our Huggie earrings are made from 14k gold-plated on a hypoallergenic copper base. Perfect for sensitive ears! Over time tarnishing can occur if earrings are exposed to water, moisture and any chemicals.
We suggest the following:
- Avoid showering or swimming in jewels.
- Avoid spraying perfume near your face or around your ears.
- Store your jewels in a cool dry place when not in use.
The above does not apply to all necklaces, bangles, handchains, pendants and chunky earrings, as these products are made from Water resistant stainless steel base.
What materials are your jewellery made of?
Depending on the piece, our jewellery is made from:
- 14k gold-plated, hypoallergenic combination metal – lightweight and gentle on the skin, but not waterproof, so we recommend removing before showering or swimming.
- 18k PVD electroplated, hypoallergenic stainless steel – more water-resistant and durable for daily wear, though the finish may naturally fade over time.
Please read each description for more information!
Do you ship to ireland?
Unfortunately, due to the difficulties of the Irish tax authorities, we are no longer able to ship to Ireland. This is something we are hoping to resolve over the summer.
When will my order arrive?
We ship all orders same-day if placed before 2pm (UK time) on weekdays, perfect for when you need something in a hurry!
Orders placed after 2pm or over the weekend will be shipped the next working day. We’ll also send you a tracking link as soon as your parcel is on its way.
For UK orders 24 hour and 48 hour tracked Royal Mail shipping is available. For all international orders, shipping times can vary, please check your tracking link for estimation of arrival.
IF I LIVE OUTSIDE THE UK DO I HAVE TO PAY A CUSTOMS FEE?
For all orders from the UK to the EU, you may have to pay a customs fee if individual items are over £39, or if your whole order is over £/€ 135.
For all international orders, if customs charges apply to your order (according to government guidelines) you’ll be contacted by Royal Mail, Parcelforce or the courier company if you need to pay any VAT, duty or delivery charges (‘handling fees’) to receive your goods.
However, we are hoping to change this in the near future by expanding to warehouses Globally, making bijoux more accessible for all of our lovely customers.
Can I return my order I’ve changed my mind?
We do not accept returns for Items that have been opened or worn, Cash bought items at pop-up shops, Earrings or items that go through piercings, Gift wrap, e-gift cards, merchandise, promotional items, sale, Sample Sale, or Cyberweek items or Replacements.
To process returns please contact support@bijouxdemimi.com within 14 days of your order’s delivery date. This timeframe is fixed and cannot be extended due to gifting, holidays, or personal circumstances.
Please note return shipping is the customer's responsibility and expense. Shipping fees and additional charges are non-refundable. Refunds take 5-14 days. For more information please see ourRefunds policy.
Can I cancel/ change my order?
Due to our 15-minute weekday turnaround time, we cannot cancel or adjust orders once placed. Please double-check your order details, including item selections and shipping address, carefully at checkout. Once submitted, we cannot change or update anything.We have enabled our three-step checkout to ensure order mistakes are not possible. For more information please see ourRefunds Policy.
how do I add gift wrap and a note?
Once your items are in the cart, simply select “Add One Gift Box” and enter your gift message at checkout.
If you’d like to send multiple gift boxes, we recommend placing separate orders for each. Use the code LOVEYOU for free shipping on those additional orders.
where will my order be shipped from?
All our orders are carefully packed and shipped from our warehouse in a gorgeous village in the heart of Devon, UK. We take pride in preparing every package with love, care, and attention to detail, so it arrives safely (and beautifully) at your door!
WHERE IS THE JEWELLERY DESIGNED & MADE?
All of our pieces are thoughtfully designed by our founder, Amelia, from her home studio in Chelsea, London. Each design is then carefully developed and ethically produced by our trusted manufacturing partners in Asia.
how can I purchase merchandise ?
All of our pop-up exclusive merchandise is available here. Quantities are limited, so keep an eye out for your favourites before they’re gone!